Returns & Exchanges
At Thick Ass Glass, we want you to be completely satisfied with your purchase. We offer a 30-day return policy for unused items in their original packaging to ensure you get the high-quality glass you deserve.
Initiate Your Request
Contact our support team through the returns portal with your order number and photos of the unused product to receive a Return Merchandise Authorization (RMA).
Secure Packaging
Carefully clean and pack your items in their original box with ample padding to prevent breakage during transit; please note that used items cannot be returned due to safety regulations.
Ship the Item
Affix the provided shipping label to your package and drop it off at the designated carrier location, ensuring you keep a copy of your tracking number for reference.
Inspection and Refund
Once our warehouse receives and inspects your return to confirm its unused condition, we will process your refund or store credit within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing